Shipping Policy

1. Shipping Coverage

We provide shipping services across India for all Alkaione water ionizer products. Shipping charges and delivery times may vary based on location and product specifications.

2. Delivery Timeframes

3. Shipping Charges

• Free Shipping: Orders above ₹50,000 qualify for free standard shipping
• Standard Shipping: ₹500 - ₹2,000 depending on location and product weight
• Express Shipping: Additional ₹500 - ₹1,000 over standard rates
• Installation Service: ₹1,500 - ₹3,000 (varies by location and complexity)

4. Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive:

• Order confirmation email with details
• Shipping confirmation with tracking information
• Delivery updates via SMS and email
• Installation appointment scheduling (if applicable)

5. Delivery Requirements

For successful delivery, please ensure:

• Accurate delivery address with landmarks
• Contact person available during delivery hours
• Adequate space for product placement
• Elevator access or stairs clearance for heavy units
• Valid ID proof for verification

6. Installation Service

Professional installation is available and recommended for optimal performance:

• Certified technician visits within 24-48 hours of delivery
• Complete setup and system testing
• Product demonstration and usage training
• 1-year service support included

7. Shipping Restrictions

We may not be able to deliver to:

• P.O. Box addresses
• Military or restricted areas
• Locations without proper road access
• Areas with security restrictions

8. Damaged or Lost Shipments

In case of damaged or lost shipments:

• Report within 24 hours of delivery
• Provide photos of damaged packaging/product
• We will arrange replacement or refund
• No additional charges for replacement shipping

9. Contact for Shipping Queries