Warranty Policy
Last updated: January 2025
1. Comprehensive Warranty Coverage
Alkaione provides comprehensive warranty coverage for all water ionizer products. Our warranty ensures peace of mind and demonstrates our confidence in product quality and durability.
2. Warranty Periods by Product Series
UltraMax Series
- • Complete Unit: 5 Years
- • Electrodes: 7 Years
- • Electronics: 3 Years
- • Installation: 1 Year
Smart Series
- • Complete Unit: 3 Years
- • Electrodes: 5 Years
- • Electronics: 2 Years
- • Installation: 1 Year
Essential Series
- • Complete Unit: 2 Years
- • Electrodes: 3 Years
- • Electronics: 1 Year
- • Installation: 6 Months
Accessories
- • Pre-filters: 6 Months
- • Pipes & Fittings: 1 Year
- • Remote Control: 1 Year
- • Power Adapter: 2 Years
3. What's Covered
Our warranty covers:
- Manufacturing defects in materials and workmanship
- Electrical component failures under normal use
- Electrode plate performance degradation
- Water leakage due to manufacturing faults
- LCD display malfunctions
- Control system failures
- Free home service calls during warranty period
- Free replacement of defective parts
4. What's NOT Covered
Warranty does not cover:
- Damage due to misuse, negligence, or accidents
- Normal wear and tear
- Damage from power surges or electrical fluctuations
- Damage from freezing or extreme temperatures
- Damage from using contaminated or hard water
- Modifications or repairs by unauthorized personnel
- Damage during transportation (after delivery)
- Consumable items like pre-filters (beyond specified period)
5. Warranty Activation
Automatic Activation:
- Warranty activates on installation date
- Installation certificate provided as proof
- Product registration completed automatically
- Warranty card issued with purchase
- Digital warranty record maintained
6. Warranty Service Process
- Report Issue: Contact customer service via phone or WhatsApp
- Initial Diagnosis: Technical support via phone/video call
- Service Scheduling: Home visit scheduled within 24-48 hours
- On-site Service: Certified technician diagnoses and repairs
- Parts Replacement: Genuine parts replaced if needed
- Quality Check: System testing and performance verification
- Service Report: Detailed service report provided
7. Extended Warranty Options
Premium Care Plans:
- Extended Warranty: Additional 2-3 years coverage
- Annual Maintenance: Scheduled preventive service
- Priority Support: 24-hour response guarantee
- Free Parts: All replacement parts included
- Water Quality Testing: Quarterly pH and mineral testing
8. Warranty Transfer
Warranty benefits can be transferred to new owners:
- Transfer fee: ₹1,000
- Remaining warranty period continues
- New registration required
- Product inspection may be needed
- Transfer valid for same installation location
9. Service Response Times
Metro Cities
- • Emergency: Same day
- • Standard: Within 24 hours
- • Preventive: 48-72 hours
Other Cities
- • Emergency: 24-48 hours
- • Standard: 48-72 hours
- • Preventive: 3-5 days
10. Warranty Claims & Support
24/7 Warranty Support
Alkaione Life Pvt Ltd
T-Hub Innovation Centre, Gachibowli, Hyderabad, Telangana, India
Toll-Free: 1800 889 5669
WhatsApp: +91 82982 34141
Email: warranty@alkaione.com
Service Portal: www.alkaione.com/service